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Compliance & Regulatory Standards

Commitment to ethical practices and regulatory compliance

Regulatory Compliance

Collman Services operates in full compliance with all applicable laws, regulations, and industry standards. We understand that regulatory compliance is not just a legal requirement but a fundamental aspect of ethical business operations.

RBI & Industry Compliance Alignment

We strictly adhere to Reserve Bank of India (RBI) guidelines and directives applicable to debt collection activities:

  • RBI Fair Practices Code for Lenders
  • RBI Guidelines on Outsourcing of Financial Services
  • Consumer Protection Regulations
  • Data Protection and Privacy Regulations
  • Industry-specific regulatory requirements

Zero-Harassment Policy

We maintain a strict zero-harassment policy that governs all our collection activities. This policy ensures that all interactions with consumers are professional, respectful, and compliant with legal and ethical standards.

Professional Communication

All communications are conducted in a professional, respectful manner. Our agents are trained to avoid aggressive language, threats, or any form of harassment.

Prohibited Practices

We strictly prohibit: threatening language, abusive behavior, false representations, unauthorized disclosure of debt information, and contact outside permitted hours.

Consumer Rights

We respect consumer rights including the right to dispute debts, request validation, and file complaints. All such requests are handled promptly and professionally.

Committed to Compliance & Ethical Practices

Learn more about how we ensure compliance in all our operations.

Contact Our Team