About Us
Professional debt collection and recovery solutions with ethical practices
Company Overview
Collman Services is a leading bank debt collection agency headquartered in Tamil Nadu, specializing in professional, ethical, and compliant recovery services for banks, NBFCs, and financial institutions. We have built a reputation for excellence through our commitment to regulatory compliance, zero-harassment practices, and customer dignity.
Our operations span across Tamil Nadu with statewide coverage, serving major cities and semi-urban areas. We maintain a large-scale trained recovery workforce capable of handling high-volume portfolios while maintaining the highest standards of service quality and compliance.
As a licensed debt collection agency, we operate with full adherence to RBI guidelines and industry regulations, ensuring that all our recovery activities are conducted professionally and ethically.
Vision & Mission
Our Vision
To be the leading bank debt collection agency in Tamil Nadu, recognized for ethical collection practices, compliance-first approach, and unwavering commitment to customer dignity. We envision a recovery industry where professionalism and respect go hand-in-hand with effective results.
Our Mission
To maximize recovery rates for our banking and financial institution clients without compromising customer dignity. We achieve this through professional communication, strict regulatory compliance, zero-harassment practices, and continuous improvement in our processes and technology.
Core Values
Compliance First: Regulatory compliance is at the core of everything we do. Ethical Recovery: All collection activities conducted with highest ethical standards. Zero-Harassment: Strict policy against any form of harassment or aggressive tactics.
Team Strength & Leadership
Collman Services operates with a large trained recovery workforce, strategically organized to handle high-volume portfolios for banks and financial institutions. Our team structure includes tele-callers, field collection executives, team leaders, collection managers, and specialized MIS & QA staff.
Leadership Experience
Our management team brings extensive experience in banking operations, financial services, and debt recovery. With deep understanding of RBI regulations, industry best practices, and operational excellence, our leadership ensures that Collman Services maintains the highest standards of service delivery, compliance, and ethical conduct.
Banking Expertise
Leadership with proven track record in banking operations, portfolio management, and recovery strategies specific to financial institutions.
Regulatory Knowledge
Deep understanding of RBI guidelines, compliance frameworks, and regulatory requirements for debt collection operations.
Operational Excellence
Commitment to continuous improvement, process optimization, and maintaining service quality standards expected by banking clients.
Structured Training Program
We invest heavily in training and development to ensure our large workforce maintains the highest professional standards:
- Initial Training Program: Comprehensive onboarding covering RBI compliance, ethical collection practices, communication skills, Tamil, Telugu, Hindi, and English language proficiency, and banking product knowledge
- Ongoing Education: Regular training sessions on updated RBI regulations, new technologies, industry best practices, and compliance requirements
- Certification Requirements: All agents must complete and maintain certifications in debt collection practices, regulatory compliance, and ethical conduct
- Banking-Specific Training: Specialized training for different banking products (personal loans, credit cards, home loans, etc.) and portfolio types
- Soft Skills Development: Training in professional communication, negotiation, conflict resolution, and customer service excellence
- Field Collection Training: Specialized training for field agents on legal compliance, documentation, and on-ground recovery practices
Call Monitoring & Quality Assurance
Our quality assurance framework includes:
- 100% Call Recording: All tele-calling interactions are recorded and stored securely
- Random Call Audits: Regular audits of recorded calls to ensure compliance with policies and regulations
- Quality Scoring: Calls are scored based on compliance criteria, professionalism, and effectiveness
- Feedback & Coaching: Agents receive regular feedback and coaching based on audit findings
- Performance Tracking: Continuous monitoring of agent performance and compliance metrics
Service Coverage
Collman Services provides comprehensive debt collection and recovery services across Tamil Nadu with the capability to extend operations beyond state boundaries as needed by our banking clients.
Multi-City Coverage
Strategic presence across key cities including Chennai (Head Office), Hyderabad, Bangalore, and Vijayawada. Our field collection network and tele-calling operations are strategically positioned to serve Tamil Nadu, Telangana, Karnataka, and Andhra Pradesh with local expertise.
Tele-Calling Infrastructure
Large-scale call center operations with advanced dialer systems, call recording capabilities, and real-time monitoring. Our centers operate with Tamil, Telugu, Hindi, and English language support for effective communication.
Field Collection Network
Extensive network of field collection teams strategically located across Tamil Nadu. Our field agents are equipped with mobile technology for real-time updates, secure data handling, and efficient on-ground recovery operations.
Technology Infrastructure
Robust IT infrastructure with secure servers, encrypted data storage, backup systems, and disaster recovery protocols. Our systems are designed for scalability, security, and high-volume operations.